![]() Establish a remote session to the computer.Right-click "install_driver64.bat" (for 64-bit OS) or "install_driver.bat" (for 32-bit OS) and run as Administrator.C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\Driver\LciDisplay.On the streamer computer, go to this file path:.Starting from Splashtop Streamer versions later than 3.6.0.0, the workaround outlined below will no longer be available. Please refer to this article for more information: Virtual display However if you see this happens, please try the workarounds below. This is not a common case and for most of the cases we could connect to a headless Windows computer without issue. Or, you see other display issues such as app windows showing blank or improperly, the Windows Start menu displaying tiny.Ĭould also apply if your monitor/display is powered off, or laptop lid is closed, thus simulating a headless computer. The hardware default graphics adapter for all Remote Desktop Services sessions ”ġ1.when the black problem happen on remote win10 ,we can write down the system time then log on win10 locally ,can we find black screen issue log at that time?Įvent Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-SessionServices_OperationalĮvent Viewer – Applications and Services Logs -Microsoft-Windows-RemoteAppĮvent Viewer – Applications and Services Logs -RemoteApp and Desktop Connections_OperationalĮvent Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-RdpCoreTS_AdminĮvent Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-RdpCoreTS_OperationalĮvent Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-sessionservicesĮvent Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-ClientUSBDevices_AdminĮvent Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-ClientUSBDevices_OperationalĮvent Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-PnPDevices_AdminĮvent Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-PnPDevices_OperationalĮvent Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-Printers_AdminĮvent Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-Printers_OperationalĮvent Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices- r emoteconnectionmanagementĮvent Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices- localĮvent Viewer – Applications and Services Logs – Microsoft – Windows-remoteappIt only shows a black screen when you try to establish a remote session to a headless Windows computer. If you have feedback for TechNet Subscriber Support, you recall when you issue first happen?ġ0.if we enter gpedit.msc in command prompt on issue win10 and enable below policy,then reboot your win10 ?finally remote from your mac computer to this issue win10,will the same issue happen ?Ĭomputer Policy\Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment ![]() ![]() Please remember to mark the replies as answers if they help. Video card driver and install the latest video card driver ,will the same issue happen ?ħ.if we logon win10(1909) locally,will the black screen issue ?Īfter we logon win10(1909)locally,if we run below command in command prompt(open as admin)on win10(1909),will it detect system issue? sfc scannowĭism /online /cleanup-image /restorehealthĨ.can we involve another windows computer(like win10 1903),then when we remote access from this mac computer to this computer ,will the same issue happen ? Then download the latest video card driver. 5.is this issue win10(1909)in AD domain or workgroup ?Ħ.is this issue win10(1909) a laptop or desktop comuter ?Ĭan you give the detail model of your issue laptop or desktop comuter ?Ĭan you go to offical website laptop or desktop computer ![]()
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